Shipping policy

Last updated: July 21, 2026

At Lop & Luxe Botanicals, we know that each order is chosen for an animal in your care. We prepare and package orders thoughtfully, protect our botanical products throughout fulfillment, and do our best to communicate clearly from the moment an order is placed until it arrives.

This Shipping Policy applies to purchases made through lopandluxebotanicals.com.

Order Processing

Most in-stock orders are prepared for shipment within 2–4 business days after payment has been successfully processed.

Business days are Monday through Friday and do not include weekends or federal holidays.

Processing time refers to the time needed to prepare, inspect, package, and transfer an order to the shipping carrier. It is separate from the carrier’s estimated transit time.

Orders may require additional processing time during:

  • Product launches and restocks

  • Sales or promotional periods

  • Holidays

  • Severe weather

  • Unexpectedly high order volume

  • Supply, packaging, or carrier disruptions

If a longer processing period is expected for a particular product, preorder, or promotion, that information will be included on the product page or communicated before purchase whenever reasonably possible.

Our Packaging Process

Each order is inspected and packaged with care before it leaves Lop & Luxe Botanicals.

Because our products contain dried leaves, flowers, and other natural botanical materials, some settling or movement may occur during shipment. This does not necessarily indicate that the product is damaged or that the package contains less than the labeled net weight.

Please gently redistribute the ingredients before use when needed.

Shipping Destinations

We accept orders for destinations available through our website at checkout.

If a shipping destination cannot be entered or selected during checkout, we may not currently ship to that location.

We reserve the right to decline or cancel an order when we cannot safely, legally, or reasonably ship to the provided destination. Any payment collected for an order we cancel and do not fulfill will be refunded.

Shipping Rates

Available shipping methods, rates, and any free-shipping offers will be displayed at checkout before payment is submitted.

Shipping rates may be based on factors such as:

  • Order size or weight

  • Destination

  • Selected delivery method

  • Carrier pricing

  • Current promotional offers

Free shipping, when offered, applies only under the conditions stated on the website or at checkout.

Shipping charges are generally nonrefundable unless the order was damaged, incorrect, or affected by an error on our part.

Delivery Estimates

Estimated delivery dates or transit times shown at checkout begin after an order has been processed and transferred to the carrier.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise. Actual delivery may be affected by:

  • Carrier delays

  • Severe weather or natural disasters

  • Holidays

  • Transportation disruptions

  • High seasonal shipping volume

  • Rural delivery schedules

  • Incorrect or incomplete addresses

  • Access restrictions

  • Circumstances outside our reasonable control

We are unable to guarantee delivery by a specific date for birthdays, holidays, events, or other occasions unless we expressly agree to that date in writing.

Unexpected Fulfillment Delays

We make reasonable efforts to ship orders within the timeframe stated on our website or provided at the time of purchase.

If we are unable to ship your order within the promised timeframe—or, when no timeframe was provided, within the period required by applicable law—we may contact you to:

  • Explain the delay

  • Provide a revised estimated shipping date

  • Request your consent to continue with the delayed order

  • Offer the option to cancel the affected portion of the order for a refund

We will refund payment for merchandise that we cancel and do not ship.

Order Tracking

When tracking is available, a shipping confirmation will be sent to the email address or phone number provided at checkout after the carrier has accepted or scanned the package.

Tracking information may take time to update after a shipping label is created. A shipping-label notification does not always mean the carrier has already scanned or transported the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or secure the delivery.

Accurate Shipping Information

Please review your name, mailing address, apartment or unit number, city, state, ZIP code, and contact information carefully before submitting an order.

Lop & Luxe Botanicals is not responsible for delays or failed deliveries caused by information that was entered incorrectly or incompletely at checkout.

If you notice an error, contact us as soon as possible. We will make a good-faith effort to correct the address when the order has not yet entered fulfillment, but changes cannot be guaranteed once a shipping label has been purchased or the package has been transferred to the carrier.

Address Changes

For customer and payment security, we may be unable to redirect an order to a substantially different address after it has been placed.

When an address cannot be safely corrected, we may cancel the original order and ask the customer to place a new one using the correct information.

We cannot guarantee that a carrier will honor an address-change or package-intercept request after shipment.

Packages Returned to Sender

A package may be returned to us because of:

  • An incorrect or incomplete address

  • An unclaimed delivery

  • A refused package

  • An inaccessible delivery location

  • Repeated unsuccessful delivery attempts

  • Another issue identified by the carrier

If an order is returned to us, we will contact the customer when possible.

When the return was caused by an address error, refusal, failure to claim the package, or another circumstance outside our control, the customer may be responsible for the cost of shipping the order again.

Any refund for a returned-to-sender order will be evaluated after the package has been received and inspected. Original shipping charges may be deducted or excluded unless the return resulted from an error on our part.

Delayed or Stalled Tracking

Carrier tracking may occasionally remain unchanged while a package is still moving through the delivery network.

If tracking has not updated for an unusual period, please contact us with your order number. We will review the shipment and, when appropriate, contact the carrier or help begin a package inquiry.

A delay alone does not necessarily mean that a package has been lost.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct

  • Check mailboxes, porches, side doors, gates, garages, and other delivery areas

  • Ask members of your household whether they accepted or moved it

  • Check with nearby neighbors when appropriate

  • Contact the local carrier or delivery office

Please contact us if the package still cannot be located. We will review the tracking information and help determine the most appropriate next step.

A carrier’s delivered scan will be considered as part of our review, but it will not prevent us from listening to your concern and evaluating the circumstances in good faith.

Lost Packages

A package may be treated as lost when the carrier confirms the loss, closes an investigation without locating it, or the available tracking and circumstances reasonably indicate that delivery is no longer expected.

Confirmed lost-package concerns will be reviewed individually. Depending on the circumstances and product availability, an appropriate resolution may include:

  • A replacement shipment

  • Store credit

  • A partial refund

  • A full refund

We may ask the customer to cooperate with a carrier investigation or provide information needed to submit a shipping claim.

Lop & Luxe Botanicals reserves the right to require signature confirmation, use an alternate carrier, or apply additional delivery safeguards to replacement shipments.

Damaged Packages

Please inspect your package when it arrives.

If the outer package, product packaging, seal, or contents were damaged during shipment, contact us as soon as reasonably possible and include:

  • Your name

  • Your order number

  • A description of the damage

  • Clear photographs of the shipping package

  • Clear photographs of the product and its packaging

  • A photograph of the shipping label when requested

Please keep the damaged product and all shipping materials until we have reviewed the concern. The carrier may require photographs, packaging, or additional information as part of a shipping claim.

Do not offer a product to an animal if its packaging is wet, open, materially torn, contaminated, unexpectedly unsealed, or otherwise raises a reasonable safety concern.

Damaged orders will be handled in accordance with our Refund Policy.

Missing or Incorrect Items

If an item is missing from your package or you receive something different from what you ordered, please contact us with your order number and a description of the issue.

Photographs of the products, packing materials, shipping package, and label may help us review the order.

When we confirm that an order was packed incorrectly, we will provide an appropriate replacement, refund, or other resolution at no additional cost to the customer.

Separate Shipments

Although we generally try to send an order together, products may occasionally be shipped separately because of availability, packaging needs, fulfillment timing, or carrier requirements.

When an order is divided into multiple shipments, separate tracking information may be provided. You will not be charged an additional shipping fee solely because we chose to divide the order after purchase.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate the request when the order has not yet been packed, labeled, or transferred to the carrier.

Once an order has entered fulfillment, we may be unable to:

  • Cancel it

  • Change the products

  • Change the shipping method

  • Change the delivery address

  • Retrieve it from the carrier

Approved cancellations will be refunded to the original payment method.

Refused Deliveries

Refusing a delivery does not automatically create an approved return or guarantee a full refund.

Customers should contact us before refusing or returning a shipment unless the package presents an immediate safety concern.

Refused packages will be reviewed after they are returned to us. Shipping costs and any carrier charges may be deducted from an approved refund when the refusal was not caused by damage, an incorrect order, or an error on our part.

International Orders

When international shipping is available at checkout, customers are responsible for confirming that the products may lawfully be imported into the destination country.

International orders may be subject to:

  • Customs inspection

  • Import restrictions

  • Duties

  • Taxes

  • Brokerage charges

  • Carrier fees

  • Longer delivery times

Unless expressly collected at checkout, duties, taxes, and import-related fees are the responsibility of the recipient.

We are not responsible for delays caused by customs authorities or for packages refused, confiscated, destroyed, or returned because of destination-country restrictions. We will review such situations individually and in accordance with applicable law.

Weather and Service Disruptions

Orders may be delayed by weather emergencies, natural disasters, power outages, road closures, carrier interruptions, public emergencies, or other events outside our reasonable control.

When a significant disruption affects fulfillment, we will make a good-faith effort to communicate available information and provide an updated estimate.

Fraud Prevention and Delivery Safeguards

To protect customers and the business, we may delay, verify, decline, or cancel an order that appears fraudulent, unauthorized, unusually high-risk, or inconsistent with the payment or delivery information provided.

We may also require:

  • Address verification

  • Signature confirmation

  • Additional customer verification

  • A different shipping method

  • Cancellation and repayment using verified information

Any payment collected for an order we cancel and do not fulfill will be refunded.

Refund Policy

Shipping-related refunds, replacements, returns, and satisfaction concerns are also governed by our Refund Policy, which is incorporated into this Shipping Policy by reference.

When a more specific provision in the Refund Policy applies to a return or refund, that provision will control.

Changes to This Policy

We may update this Shipping Policy to reflect changes in our fulfillment process, available carriers, products, service areas, business practices, or legal obligations.

The current version will be posted on this page with a revised “Last updated” date. Changes apply to orders placed after the revised policy becomes effective unless applicable law requires otherwise.

Contact Us

Questions or concerns about an order or shipment may be submitted through the Contact page on our website or directed to:

Lop & Luxe Botanicals
Operated by Ampersand Acres, LLC
Ampersand Acres, LLC
PO BOX 12 
Wilson, OK 73463
info@lopandluxebotanicals.com
(580) 956-0867
lopandluxebotanicals.com

Please include your order number so we can locate the shipment and assist you efficiently.

We will always make a good-faith effort to review delivery concerns thoughtfully and fairly, with the wellbeing of animals and the trust of their people at the center of our decisions.

Rabbit first. Always.